If there are any faults with your purchase on receipt of the goods, please make contact within 7 days of receiving the order. If contact is made outside of the 7 day window, you are at risk of voiding your warranty.
Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. It is not transferable and does not apply in situations of misuse or incorrect use of the product. The warranty applies to the point of original delivery for the purchased goods. It does not apply to goods that are moved or taken outside of Australia, to goods that have been changed in any way or if goods do not fit.
After six months, delivery and re-delivery costs are borne by the customer.
Plyroom reserves the right to make good products or repair as it deems most appropriate and considered on a case by case basis.
Please read the above guidelines carefully before filing a claim.
To make a claim contact your initial Sales Person or the Store from where you purchased your product. For online purchases contact firstname.lastname@example.org.
For any additional queries please email us at email@example.com